SAGE BOUTIQUE SHIPPING POLICY

Last Updated: August 21, 2026

Thank you for shopping with Sage Boutique! We carefully prepare and package each order and want your shopping experience with us to be as easy and enjoyable as possible.

ORDER PROCESSING

Orders are typically processed within 3-5 business days after your order is placed.

Business days are Monday through Friday and exclude holidays. Orders placed on weekends or holidays will begin processing on the next business day.

During holidays, sales, new collection launches, or other high-volume periods, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

SHIPPING RATES

Shipping rates are calculated and displayed at checkout based on your order and the shipping method selected.

Any available free-shipping promotions will be clearly communicated on our website or during the applicable promotion.

ESTIMATED DELIVERY

Delivery times vary depending on your location, shipping carrier, and shipping method.

Please remember that processing time and shipping/transit time are separate.

Once an order has been transferred to the shipping carrier, delivery times are outside of Sage Boutique's direct control.

Carrier delays caused by weather, holidays, high shipping volumes, transportation disruptions, or other circumstances may occasionally occur.

TRACKING YOUR ORDER

When tracking is available, you will receive tracking information after your order ships.

Please allow time for the carrier's tracking system to update after receiving your shipping confirmation.

INCORRECT SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping information carefully before submitting your order.

If you notice an error in your shipping address, contact Sage Boutique as soon as possible. We will make every reasonable effort to update the address before shipment, but we cannot guarantee changes once an order has been processed or shipped.

Sage Boutique is not responsible for packages delivered to an incorrect address provided by the customer.

If an order is returned to Sage Boutique due to an incorrect or incomplete address, additional shipping charges may apply to have the order reshipped.

LOST, STOLEN, OR DELAYED PACKAGES

Once a package has been accepted and scanned by the shipping carrier, it is in the carrier's possession.

If your tracking information shows that your package is delayed, please allow additional time for the carrier to complete delivery.

If you believe your package has been lost in transit, please contact us so we can assist you with determining the appropriate next steps with the shipping carrier.

If tracking shows that a package was successfully delivered, but you cannot locate it, we recommend:

• Checking around your property and delivery area.
• Checking with household members or neighbors.
• Allowing up to 24 hours, as carriers occasionally mark packages delivered shortly before actual delivery.
• Contacting the shipping carrier using your tracking number.

Sage Boutique is not responsible for packages that are lost or stolen after confirmed delivery.

DAMAGED ORDERS

We take care when packaging your order.

If your merchandise arrives damaged, please contact Sage Boutique within 3 days of delivery and provide:

• Your order number.
• A description of the damage.
• Clear photographs of the damaged merchandise.
• Photographs of the shipping packaging when applicable.

We will review the issue and work with you to determine an appropriate resolution.

Please keep the damaged merchandise and original packaging until your claim has been resolved.

RETURNED PACKAGES

If a package is returned to Sage Boutique because it was refused, unclaimed, or had an incorrect/incomplete shipping address, we will contact you regarding the order.

Additional shipping charges may be required to resend the package.

ORDER CHANGES AND CANCELLATIONS

We begin processing orders as quickly as possible.

If you need to change or cancel an order, please contact us immediately. We will make every reasonable effort to accommodate your request, but we cannot guarantee that an order can be changed or canceled once processing has begun.

Orders that have already shipped cannot be canceled.

LOCAL PICKUP

When offered at checkout, customers may select local pickup for eligible orders.

You will receive a notification when your order is ready for pickup. Please wait until you receive your Ready for Pickup notification before arriving.

Local pickup orders must be picked up during our regular business hours unless otherwise arranged.

RETURNS & EXCHANGES

Shipping policies are separate from our return and exchange policies.

Please review our Refund Policy for information regarding returns, exchanges, final-sale merchandise, and eligibility requirements.

Original shipping charges are non-refundable unless otherwise required by law or the return is due to an error by Sage Boutique.

QUESTIONS ABOUT YOUR ORDER

We're happy to help with questions regarding your shipment or order.

Please contact:

Sage Boutique
Boulder City, Nevada
Email: Michelle@sagebouldercity.com
Phone: 725-204-9707

Please include your order number when contacting us about an existing order so we can assist you as quickly as possible.